Where healthcare challenges find solutions

Patients

Today’s patients are becoming consumers who expect a convenient, personalized and intuitive experience in all aspects of their lives, including interactions with healthcare providers. Read about the innovations that engage, inform and empower patients.

Health insurers look to digital tools to improve customer experience

Health insurers look to digital tools to improve customer experience

Health insurers say investing in digital tools and other technologies can help them improve the customer experience by giving plan members a personalized, frictionless healthcare experience.  »

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Healthcare providers are teaming with chatbots to assist patients

Healthcare providers are teaming with chatbots to assist patients

Chatbots are gaining traction in healthcare, helping connect patients to providers and payers on an efficient, cost-effective medium: mobile devices and computers.

New CMS star ratings ignore socio-economic factors

New CMS star ratings ignore socio-economic factors

The CMS didn't risk-stratify hospitals by peer groups based on their dual-eligible population as it currently does in the Hospital Readmissions Reduction Program. That can earn hospitals low ratings for caring for poor and chronically ill patients.

N.H. Democrats blast Medicaid for changing work requirements

N.H. Democrats blast Medicaid for changing work requirements

New Hampshire's new Democratic legislative leaders are criticizing the CMS for revising the state's proposed Medicaid work requirement program without the state asking for the changes.

CMS changes to hospital star ratings don't address concerns

CMS changes to hospital star ratings don't address concerns

The CMS will update star ratings for Hospital Compare in February after a 14-month delay to resolve issues with the model, but the agency did not address some of critics' biggest concerns.

Clinicians warn HIV prevention drug use can lead to risky behavior

Clinicians warn HIV prevention drug use can lead to risky behavior

Recent updates to U.S. Preventive Services Task Force recommendations call for clinicians to offer pre-exposure prophylaxis to those at higher risk of contracting HIV, but doctors warn it might make some patients at higher risk of catching other sexually transmitted diseases.

CMS launches new consumer tool to compare surgery prices

CMS launches new consumer tool to compare surgery prices

The CMS has launched a new tool to make it easier for consumers to know their out-of-pocket costs for surgery.

America's Essential Hospitals gives providers new tips to discuss costs

America's Essential Hospitals gives providers new tips to discuss costs

America's Essential Hospitals, which represents safety-net facilities, unveiled an online library where providers can access tools to discuss cost of care challenges for patients.

Amazon technology deciphers text in electronic health record

Amazon technology deciphers text in electronic health record

Amazon Web Services launched a new service that pulls key information from unstructured electronic health record data, giving access to what often remains hidden in notes.

Bringing primary care to smartphones

Bringing primary care to smartphones

An AI-based platform guides patients to physicians who can treat them virtually.

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